Last updated: 29 July 2026

This policy explains when we will refund a payment made on DomesticPro. It applies to the worker registration fee and to employer job-post purchases.

Worker registration fee (₦2,000)

The registration fee covers opening your profile and the work our team does to verify you. Because that work begins as soon as you pay, the fee is generally non-refundable. However, we will refund you in full in these cases:

• We fail to contact you within 10 working days of your payment to begin verification. We aim for 5 working days; if we have not reached you within 10 and you have given us correct contact details, you are entitled to a full refund on request.
• You paid twice for the same account, in error.
• We close your account for a reason that is not your fault — for example we stop operating in your area.
• The payment was taken in error or without your authorisation.

You may also request a refund within 7 days of paying, provided verification has not yet started. Once our team has begun your verification calls or checks, the fee is no longer refundable.

When we will not refund

• You do not pass verification. We carry out the checks either way, and we will always explain the outcome honestly.
• You have not found work within a given period. The fee buys verification and visibility, not a guaranteed placement.
• You change your mind after verification has started.
• Your account is closed because you breached our Terms of Service.

Employer job posts

Job-post credits are refundable within 14 days of purchase provided none have been used. Once a credit has been spent on a published job it cannot be refunded, because the listing has already been distributed to workers.

Unused credits do not expire and remain on your account.

How to request a refund

Contact us with your name, the email address on your account, and the date and amount of the payment:

Email: info@domesticpro.ng
Phone / WhatsApp: 0818 030 5391

We will acknowledge your request within 2 working days and give you a decision within 7 working days.

How refunds are paid

Approved refunds are returned by the same method you paid:

• Card or online payment (Paystack / Flutterwave) — refunded to the same card or account, normally within 5–10 working days depending on your bank.
• Bank transfer — refunded to the account the payment came from. We may ask you to confirm account details in writing before we send it.

We do not charge a fee for processing a refund.

If you are not satisfied

If you disagree with our decision, reply to us and ask for it to be reviewed by a manager. If you are still unhappy, you may raise the matter with your bank or card issuer, or with the Federal Competition and Consumer Protection Commission (FCCPC).